This Privacy Notice was posted on January 2, 2019 and is effective immediately for new users.
MyQuickClinic is committed to your privacy. We appreciate your trust in us and use your information carefully and sensibly. This privacy notice explains our collection, use, disclosure, retention and protection of your personal information.
Scope
This privacy notice applies to any MyQuickClinic website, application, service or tool (collectively “Services”) where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.
This privacy notice also applies to the provision of MyQuickClinic services through any MyQuickClinic partner’s website, application, service or tool where it is referenced and where your offerings are published or advertised in accordance with the terms of this privacy notice.
We may amend this privacy notice at any time by posting the amended version on this site including the effective date of the amended version. We will announce any material changes to this privacy notice through email.
Data Protection Laws
MyQuickClinic is compliant to the General Data Protection Regulation 2018 and Data Protection Act 2018.
Data Controller
MyQuickClinic is registered as Data Controller with the Information Commissioners Office (https://ico.org.uk/) (ICO) in the UK.
Definitions
Providers of service are Nurses, Doctors, Pharmacists, Health Care Assistants, Transport, Allied Health Professionals, Care Workers, etc.
Providers can also be an organisation or service unable to deal with spikes in workload i.e. a practice, a hospital, care provider, mental health or community services.
Providers also be everyday people who see this as an opportunity to help their communities broker or provide low level care. These people will undergo training verification to become non-clinical health and social care workforce.
Client is a person looking for quick at ease access to care in their home, work wherever the location happens to be.
External Providers includes suppliers and business partners who provide products or services to MyQuickClinic and regulatory bodies or similar, and refers to the individuals representing these organisations.
Website Users refers to individuals or businesses accessing MyQuickClinic’s website.
Exclusions:
The term Employee does not apply to MyQuickClinic users or clients as we are a platform that facilitates to broker services between clients and providers.
Who we are and what we do
MyQuickClinic is an on-demand C2C health & social care workforce platform that aims to support the delivery of quick access to a range of quality health, social care or voluntary professionals or other closely linked professions and services within 5-10 mins reach.
Modelled on maximising brokerage leveraging demand resourcing, MyQuickClinic’s main aim is to provide a platform marketplace that allows many new providers to participate in choice based health and social care closer to home.
MyQuickClinic platform and team aims to help remove growing pressures on urgent care, primary and social care (community based care) by increasing the supply of new workforce into the sector using sophisticated supply, demand modelling and verification technology.
We believe that many more people can enter the provider/ supply market for health and social care contributing to improved health and care outcomes.
Join the party and be the change you want to see in your community and bring Clinics for the people, by the people.
Information we collect
Personal information, such as a way to identify you, is necessary to enter into our platform User Agreement. The provision of all other personal information (including special category information) is voluntary, but may be necessary in order to use our Services, such as buying or selling services needed to conclude a transaction.
We may also collect personal information from other sources, as described below.
Personal information you give us when you use our Services or register for an account with us
- Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
- Buying or selling information you provide during a transaction, or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in.
- In some instances, Financial information (such as credit card or bank account numbers) in connection with a c2c transaction on the platform
- In some instances, when you use our Services, you may provide age, gender and favourites.
- You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, socials, member-to-member communications, chats, dispute resolution or when you otherwise communicate with us regarding our Services.
Additional information we are required or authorised by applicable international laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
Automatic information
We collect personal information about the devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in a community board discussion chat, or when you otherwise correspond with us. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses MyQuickClinic and other content served by or on behalf of MyQuickClinic on other websites.
Purpose of Processing
We process your personal information to operate, provide, and improve MyQuickClinic. These purposes include:
Providing care and receiving care We use your personal information to provide care, receive care, process payments, and communicate with you about requests, and promotional offers.
Provide, troubleshoot MyQuickClinic We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of MyQuickClinic
Recommendations and Personalisation We use your personal information to recommend providers, clients, and services that might be of interest to you, identify your preferences, and personalise your experience with MyQuickClinic.
Comply with legal obligations In certain cases, we have a legal obligation to collect and process your personal information. For instance, we collect from providers information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you We use your personal information to communicate with you in relation to MyQuickClinic Services via different channels (e.g., by phone, email, chat).
Advertising We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
What About Cookies?
To enable our systems to recognise your browser or device and to provide MyQuickClinic Services to you, we use cookies. <Cookies policy – Bharghavi to write>
Access, control, correct and delete of your personal information
You can see, review and change most of your personal information by signing in to your account. Please, update your personal information immediately if it changes or is inaccurate. Keep in mind, once you make a public posting, you may not be able to change or remove it.
We will honour any statutory right you might have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us following the instructions in the Contact Us section below. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws.
If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorised under this privacy notice and our User Agreement.
Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.
Does MyQuickClinic Share Your Personal Information?
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We use your information only to provide and improve services as described in our website and to improve our services and your experience.
By signing up to our platform you are agreeing your address to be made
viewable for bookings.
Similarly when you post a job, your details will be available for the users of this platform.
Where is my data held?
Your data will be held in the United States. Your personal data is also processed by staff operating outside the European Economic Area (EEA), such as in India and the Philippines, who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.
How Secure is Information About Me?
We design our systems with your security and privacy in mind.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.
- It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.
What Information Can I Access?
You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the “Your Account” section of the website.
How Long Do We Keep Your Personal Information?
We keep your personal information to enable your continued use of MyQuickClinic Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.
Children’s Privacy
Our websites are general audience websites and not intended for children. We do not knowingly collect personal information from users deemed to be children under their respective national laws.
Third Party Privacy Practices
This privacy notice addresses only our use and handling of personal information we collect from you in connection with providing you our Services. If you disclose your information to a third party, or visit a third party website via a link from our Services, their privacy notices and practices will apply to any personal information you provide to them or they collect from you.
We cannot guarantee the privacy or security of your personal information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your personal information. This is true even where the third parties to whom you disclose personal information are providers or clients on our site.
Contact us
For any requests about your data please contact:
Data Protection Officer
If you are unhappy with the way we handled your data concerns, you have the right to contact the Information Commissioner’s Officer.