Here are some tips for you to remain safe though by no means this is an exhaustive list:

Ensure that you perform your due diligence before making a booking.
Dress conservatively.
Ensure that you keep your cell phone with you at all times.
Make sure the key is with you, not under your doormat or behind a rock.
Inform a friend or relative about the provider visit so that someone can either be with you during the visit or check upon you.

You can go to the home page and search based on keywords or location to find a provider.

If you have a pet that is known to be excitable or dangerous, put into another room or secured during the visit.

Also inform the provider about the pet before the provider visits you.

You can login to the platform and go to the jobs page and post your service requests.

If you have identified the service and you are unable to afford it, you may still be able to contact the provider and request for a revised quote.

You could also post the client need on the platform (on Job listing) and see if an Angel will support your cause. (to be added soon)

You can login to the platform and go to the jobs page and post your service request clearly so that the providers using the platform can apply to provide you with the requested service.

You can email the provider with the question before you make the booking.

If a client accepts a quote and the provide start to commute to the customer and the client is unable to meet the appointment or cancels the appoint after the cancellation period/window has closed.

The client account will be debited £5 admin fee and 20% of quotes costs.

If however, the provider is unable to make an appointment once the client has confirmed the booking, the client will earn credits to use off his next booking. This amount would range between £2 and £5. The credit will be deducted from the providers transfer amount if they have 3 or more cancelled appointments in a given month.

MyQuickClinic is only a platform that facilitates you to find a service. It is your responsibility to ensure that you perform the right check to identify the correct provider. You could however contact the provider and express your concerns and try to resolve it.

While MyQuickClinic may be able to intervene with the resolution process, we do not guarantee the same as we are only a platform provider.

Additionally there is a rating system which can be used to leave feedback.

When you send money towards a service, the administrator holds your money. If the service is complete then the provider receives his fee after excluding the service fee.

If a client accepts a quote and the provide start to commute to the customer and the client is unable to meet the appointment or cancels the appoint after the cancellation period/window has closed. The client account will be debited £5 admin fee and 20% of quotes costs.

If however, the provider is unable to make an appointment once the client has confirmed the booking, the client will earn credits to use off his next booking. This amount would range between £2 and £5. The credit will be deducted from the providers transfer amount if they have 3 or more cancelled appointments in a given month.

You may not be able to see the provider’s contact details if you have not logged into your profile.

This is a platform safety feature to ensure data protection of the provider details.

You have to register before you make a booking. The registration process ensure that due diligence is exercised to perform the basic checks to create a safe environment for the users of the platform.

MyQuickClinic does not take any accountability for ensure that the services are completely safe to you, but would as part of enhanced customer service aim to do the minimal checks for rendering the experience smooth and safe.

Reviews helps to encourage quality and outstanding performance on the platform.

Ratings provides new and potential platform users with a reference point in the quality of providers. It helps solves benchmarking issues.

You will have to still pay the admin fee even if you cancel the booking. This is covered in the question above.

While MyQuickClinic perform some basic checks, we are not employers and do not take any accountability for guaranteeing a fully vetted service.

MyQuickClinic is only a platform broker to facilitate exchange of service between client and provider.

No. Administration fees do not apply to free exchanges and agreements made on the platform.

Administration fees only applies to paid exchanges agreed between provider & client users.

No. MyQuickClinic does not hire providers on its platform. The concept of employer-employee relationship does not exist as MyQuickClinic is a platform that enables you to exchange services.

MyQuickClinic is a platform that enables both providers and clients to request and choose to fulfil their health and care needs.

MyQuickClinic is only a platform provider.

We do not conduct risk assessment of client premises. We cannot assure you if the client’s place is safe or if the service requested is genuine. We do urge you to perform your own risk assessment and device your own mitigation. Please see the ‘Safety tips’ question 15.

Here are some safety tips for provider and client users (Note: This is not exhaustive and we suggest making both provider and client users making own risk assessments and mitigations):

Before accepting a client request:

• Check for client ratings. Since this platform is new, there may not be many ratings but eventually this will be a parameter for you to make your judgement.
• Perform your own risk assessment and mitigations.

Before arriving at client’s meeting place:

• Ensure that you have the correct address for the person you intend to visit.
• Ask for a landline number in addition to a mobile number and verify the address is right. Check if the phone information is correct using a phone book if possible.
• Ensure that identification is available and have a mobile phone containing emergency contact numbers within easy reach.
• Ensure that your phone is fully charged.
• Inform a known family/friend of your visit with duration and when you will be back.
• In case of emergency, make sure that your emergency contact is notified under the heading ICE (In Case of Emergency) on your mobile phone contact list.

During the visit:

• Do not wear expensive jewellery.
• Do not carry lot of cash or credit cards.
• Dress conservatively.
• Never enter a house if there are screams, yelling, coming from within.
• If a client does not answer the door after several rings, try phoning their number, check with neighbours or look through windows if safe to do so.
• If the client answers the door but shows any signs of aggression or indication that they are under the influence of drugs or alcohol, say you have had an urgent call you need to deal with and leave. Update the service request with proper notes and notify MyQuickClinic. Do not place your safety at risk.
• If the client has a pet that is known to be excitable or dangerous, ask for it to be put into another room or secured during the visit.
• Put yourself in an alert frame of mind, do not discuss personal matters, do not get over familiar, be friendly but always professional, let the client go into each room ahead of you and, where possible, keep yourself between the door and the client.

After the visit:

• Carry your keys in your hand.
• Carry a torch at night.
• Check the interior of your car, particularly behind the front seats before getting in.
• DO NOT hang around making notes etc, drive off and stop later in a busy place.
• Car alarms are effective as a warning mechanism.
• Do not stop if flagged down at the scene of an accident; telephone the emergency services and check that it has been reported.
• Take time to leave the right ratings to help other providers.
• What if it took me more time/efforts than initially anticipated to complete my (Provider) service?

Inform the client that you would be raising an additional invoice for the service providing the reasons. Go to you profile and add/modify the invoice amount.

Contact info@myquickclinic.com if you are unsure how to perform this activity.

Administration fee per paid client and provider user exchanges/payment is £5 per transaction or activity completed.

We design our systems with your security and privacy in mind:

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.
• It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.

No. The term Employer does not apply to MyQuickClinic platform as we are an exchange platform for client and provider users.

If you want to cancel the service, we request you to do so as soon as possible by giving at least 48-hours’ notice to either client or provider user so that it causes minimal impact to the service provider.

Please note that there will be a cancellation fee applied for all paid exchanges. The amount varies depending on how soon or late you cancel the service. As a client user, if you cancel the provider service with less than 48-hours’ notice, you may forfeit the full service fee.

If a client user accepts a quote and the provider starts to commute to the customer and the client is unable to meet the appointment or cancels the appoint after the cancellation period/window has closed. The client user account will be debited £5 admin fee and 20% of quoted costs.

If, however, the provider is unable to make an appointment once the client has confirmed the booking, the client will earn credits to use off his next booking. This amount would range between £3 and £5. The credit will be deducted from the providers transfer amount if they have 3 or more cancelled appointments in a given month.

MyQuickClinic does not currently provide live chat feature. Once you accept a client user request you can directly interact with the client user.

MyQuickClinic does not currently have an application version of the platform but hopes to have this in the near future. You can however use MyQuickClinic with the web browser on your phone.

While MyQuickClinic endeavours to keep the platform safe as part of customer satisfaction by performing some basic checks, MyQuickClinic does not own responsibility of provider user listings or client need listings.

We may help where possible resolution/mediation that may arise for particular technology/ technical related issues but we have no control nor guarantee the existence, quality, safely or legality of the services or care needs advertised, the ability of the providers to provide the care, the ability of the clients to pay for the service received or the truth or accuracy of the content, listings or feedback or that the provider or client will actually complete a transaction. We ask all users therefore to ensure they fully understand our terms and conditions before final exchange terms.

MyQuickClinic does not employ service providers users on the platform and has no relationship with the client users of the platform. MyQuickClinic only offers the technology for service exchange.

The purpose of MyQuickClinic is to help potential provider and clients do the following:

1. Organise local service needs
2. List potential solutions to those service needs
3. Simplify exchanges and agreements mechanisms between provider and client users
4. Help provider users and provider clients post local requests and solution.

Our goal is to provide an excellent health and social care exchange platform to all users of the platform – client and providers alike and to do this requires resources. This small charge helps us to continue to cover our expenses associated with the transaction and maintain and improve features of the platform.

A Client is a person or business using their profile on MyQuickClinic platform for the purpose of looking for quick at ease access to care or support anywhere i.e. home, work, appropriate community based setting etc. wherever the agreed location happens to be.

Platform site client users refers to individuals or businesses accessing MyQuickClinic’s platform to access services from providers.

Providers of various health and social care services on the platform can include Fitness Instructors, Nutritionists, Nurses, Doctors, Health Coaches, Pharmacists, Health Care, Assistants, Transport, AHPs, Care Workers, etc.

Providers can also be defined on the platform as an organisation or service unable to deal with spikes in workload i.e. a practice, a hospital, care provider, mental health or community services posting opportunities for various service providers on the platform.

Providers can also be also be everyday people or volunteers who see this as an opportunity to help communities anywhere providing low level health and care support.

No. The agreement/contract for services free or paid is directly between the client and the provider users on the MyQuickClinic platform. MyQuickClininc is not an employer or an auction site.

Once the service is complete and both the provider and client update the transaction as complete, the provider will be paid in 2 to 5 working days.

External Providers refers to, or includes: suppliers and business partners who provide products or services to MyQuickClinic and regulatory bodies or similar authorities, and refers to the individuals representing these organisations.

To find clients click on ‘jobs’ in the menu bar and search for jobs posted by client users.. However to respond to the client request, you have to be logged on to the platform.

If you have never had a DBS check performed before, please refer to the guidelines here for getting an enhanced DBS check:

https://www.gov.uk/dbs-check-applicant-criminal-record

MyQuickClinic will not perform enhanced DBS checks for you as we are not an employer. We are only a platform provider and you have to have your own Enhanced DBS record which you need to provide where applicable for safety reasons.

We typically aim to complete all verifications in 48-hours if it is straightforward. Example: If you are a GMC registered doctor, your approval will be quick. It may take longer if the documentation is complex.

We will however advice you within 48-hours about the progress.

Yes. You can still provide services but you will need to have DBS clearance. We insist this to ensure customer satisfaction and as part of our due diligence to ensure platform safety. go to question 24 to see how you can get this check done.

You will still receive a portion of the payment, which is the cancellation fees.

If a client accepts a quote and the provide start to commute to the customer and the client is unable to meet the appointment or cancels the appoint after the cancellation period/window has closed. The client account will be debited £5 admin fee and 20% of quotes costs.

If however, the provider is unable to make an appointment once the client has confirmed the booking, the client will earn credits to use off his next booking. This amount would range between £2 and £5.

The credit will be deducted from the providers transfer amount if they have 3 or more cancelled appointments in a given month.

The platform provides you with a number of options such as setting deadlines and sending reminders for the client to make the payment (Bharghavi to double-check).

You can raise an invoice for your service once you have agreed the service and terms with the client and the client has put through a booking. Please note that the payment will only reach you once the transaction is complete.

You only get paid after completion of service for safety reasons. Both the provider and client will have to complete the transaction and mark it as complete on the system after which you will get paid.

MyQuickClinic is not an employer however as part of our aim to enhance platform customer service we perform some basic checks to keep our platform safe.

We endeavour to perform these basic checks and then grant provider access again to enhance platform customer service and keep our platform safe.

Reviews helps to encourage quality and outstanding performance on the platform. Ratings provides new and potential platform users with a reference point in the quality of clients. It helps solves benchmarking issues.